最新的思科642-165考試題庫包括89道真題，考試名稱：Unified Communications Contact Center Express Implementation(UCCX)，作為考生必須要了解思科642-165的相關考試內容：
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 7.x software and hardware
Describe the process to configure Unified Contact Center Express 7.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 7.x Application Editor
Describe the process of provisioning Unified Contact Center Express 7.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 7.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 7.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express 7.x
